Company Overview
SPTdesk is a one-stop-shop Technical Support and Managed IT Services provider for businesses.
Quatrro is a global services company offering business and knowledge processing services to organizations seeking higher operational effectiveness, greater flexibility and lower operating costs. Quatrro’s management team – with over 18 years of experience and led by industry pioneer Raman Roy – is regarded as “the pioneers of the Indian BPO industry.”
Quatrro is comprised of several complementary business lines – each one intensely focused on serving the needs of its clients with technology-based, expert knowledge services while leveraging the overall resources of Quatrro: operational excellence, global infrastructure and capital.
With nine operation centers in five countries, Quatrro is a top-ranked technical services supplier providing global scale with 24/7 service delivery capability and built-in redundancies for data privacy and security.
Over 200 enterprises, 9,500 small and medium businesses (SMBs) and 110,000 individual customers around the world have chosen Quatrro to help them attain the benefits of global sourcing: operational excellence and cost-effectiveness.
Technical Solutions from Quatrro
Quatrro proudly claims to have pioneered the offshoring of technical support services across the world. The Quatrro team has managed over 8,000 technical support engineers while servicing large global clients such as HP, Microsoft, Dell and AOL among others.
Over the past decade, as computers and related products have become more sophisticated, the task of maintaining them has fallen to an ever-increasing group of specialists known collectively as tech support specialists. Customers seeking help have generally reached out to the manufacturer’s tech support line but as technology becomes more intertwined and sophisticated, customers are beginning to seek support that is product and brand-neutral. Another factor influencing the requirement for independent tech support is the fact that original equipment manufacturers (OEMs) are reducing the period during which a customer can receive free support under warrantee.
This is where Quatrro and its Qresolve service offerings come into play. Log on to www.qresolve.com and learn how Qresolve is a one-stop-shop tech support service offering for consumers across North America and how it can benefit you and your clients. SPTdesk is the company’s service offering for small and medium businesses.
Click here to find out more about Quatrro.