Help Desk Services

When you outsource IT help desk support to SPTDesk, your firm or organization benefits from our state-of-the-art IT resources and highly-qualified, experienced IT support technicians. The help desk support will be provided on a remote basis via a toll-free number, self-service web portal, chat, through Web portal and/or e-mail.

SPTdeskHelpdesek services are backed by comprehensive SLA’s that can also be tailored to your specific business needs. Our scope of services includes:

Application support
We provide you and your employees with technical support for standard off-the-shelf software applications and proprietary applications.

Hardware diagnosis and troubleshooting
Our front-line hardware diagnosis and escalation services will include first-line supportyou’re your IT hardware.

Customized to meet your requirements
The Help Desk Services will be customized to meet your requirements. As an example we could offer a custom 800# and Greeting which will allow us to become a seamless extension of your Organization.

State-of-the-art Service Management Tool
SPTDesk uses a state-of-the-art Service Management Tool to provide Help Desk Services to your Organization. The Service Management Tool ensures you have complete visibility and control over the service resolution process.

In a world where change happens in the blink of an eye, it's more important than ever that mission-critical IT functions perform continuously and seamlessly. At SPTDesk, we understand this and assure you that we will support you in meeting the challenges associated with running a world-class, efficient and responsive Help Desk.

Contact us today to learn about the benefits of outsourcing your Help Desk and other IT support functions to SPTdesk.