Overview

It's about more than just reacting to system downtime, viruses, spyware and losses of productivity. It’s about being proactive and ensuring that your business is “Always On” at an affordable cost.

SPTDesk’s Managed IT Services enablesyou or our IT team to focus on their core competencies while leaving the management of the day to day IT Operations to a team of experts. It is a powerful combination that gives you the most advanced IT capabilities while freeing up your IT resources for more strategic endeavours within their respective organizations.SPTdeskprovides remote based managed IT services. Instead of working with multiple IT service providers to evaluate, acquire, deploy, and support the different aspects of your IT infrastructure, you can have a single company handle your entire IT Operations for one, flat monthly fee.

This model allows your IT operations to keep pace with your growing business needs and most importantly, helps you keep your IT support costs low. In addition to reducing complexity and cost, you'll see improvements in performance, reliability, and efficiency.

SPTDesk’s Managed IT Services is an effective combination of people, six sigma based processes and service management tools to ensure that your IT infrastructure is keeping pace with your business demands.

Benefits
While SPTDesk services are aimed at ultimately lowering the cost of managing your IT infrastructure through improved productivity and operational efficiencies, the following are a few additional benefits that your business can receive by outsourcing the management of your IT Infrastructure;

• Continuous availability of application infrastructure for end-users
• Simplified vendor management
• Compliance with corporate governance
• Scaling IT operations for business growth
• Ability to manage cutting-edge technology

SPTDesk’s model will be a non-invasive approach to remote IT management, providing skills and competencies, with support tailored to your requirements and the flexibility to implement and manage key projects as part of ongoing operations. This provides your business with the best of both worlds - control and flexibility over yourIT Systems without either the pain or cost of running or managing them on a day-to-day basis.

Click here to receive a free consultation.

Desktop Management Services

SPTdesk’sdesktop management services have been developed to give you complete peace of mind. Our full suite of Desktop support services allow you to truly focus on your business while we manage your day-to-day computing environment. The services will cover the entire ‘life cycle’ of desktop environments, from deploying the desktops and software, to running the computing infrastructure and supporting the users on a daily basis.

Research indicates that 30-45% of IT budget in an average Business goes towards desktop support. Customers continuously face challenges in desktop deployment, management and security. SPTdesk’s comprehensive Destop Management Services are tailored to address these challenges, meet your end-to-end desktop management needs and most importantly, reduce ongoing desktop support costs.

Quatrro will deploy necessary tools to offer Desktop Management services. Desktop Central MSP is a web-based Windows Desktop Management software that helps managed service providers to efficiently manage their customers' desktops and servers. It offers integrated desktop management functions like Software Distribution, Patch Management, IT Asset Management, Remote Control, Configurations, and System Tools.

Some of the features supported by this service tools are enclosed below;

Enables scheduled deployment of software to multiple client computers. Supports installing MSI, EXE, ISS, Script based applications.

Manage and control each of your clients' IT assets remotely and get notified on specific events like a new software/hardware found, prohibited software detected, etc.

Automate deployment of patches to both Microsoft and Non-Microsoft applications of your clients remotely and define system health policies.

Take control of your clients' desktops remotely to troubleshoot or perform any specific changes, notify users before taking control, log connection reasons, switch between multiple monitors, transfer files, etc.

Go green with effective power management by applying power schemes, shutting down inactive computers and get system uptime report.

Restrict and control the usage of USB Devices in the network both at the user-level and at the computer-level.

Over 25 pre-defined configurations to standardize your clients' desktop, application, system, and security settings.

Schedule running preventive maintenance tools like Disk Defrag, Check Disk, and Clean Disk to keep up

Most business owners will tell you that one of their biggest challenges is lack of productivity due to computing downtime. IT support personnel will tell you that their biggest frustration results from spending too much time managing mundane, end-user IT support issues.

You can now leave the worrying to SPTdesk’s24/7 Desktop Management services and stay focused on growing your business or your core IT projects while we handle the day-to-day Desktop support inquiries.

We will help you stay one step ahead at all times! Click here to receive a free consultation.

Server Management Services

At SPTdesk, we realize the need for your servers to be running 100% of the time as well as being updated with the most current software. Managing servers can be a difficult and complex task, even for the most experienced IT professional.

SPTdesk has in place a suite of sophisticated server management software tools which give us the ability to both detect and predict incidents regardless of physical server location: we undertake both remote monitoring of servers within your environment and direct monitoring of servers located inoffsite state-of-the-art data centres. We ensure reliable, secure and ITIL-compliant support and management services for any type of Unix and Microsoft server infrastructure in a corporate data centre environment.

SPTdesk’s remote Server Management services are committed towards reducing server operational expenses, increasing server availability, improving data protection & enhancing flexibility, thereby giving your business the required IT edge.

• Server monitoring for performace, availability and capacity
  • CPU, Disk, Memory, Fan Status
  • SMTP, IIS
• Application Performance Management
  • Active Directory Management & Reporting
  • MS Exchange
  • Virtualization Server Management
  • Database Server
• Security and Vulnerability Monitoring & Management
• Disaster Management & IT Business Continutiy
• Files & Print Server
• AV/Patch Servers

• Patch Management
• Assest Management
• DHCP Management
• Network Printer Management
  • Device Status
  • Toner Status
  • Page Count/Metering
• Management
  • Remote Monitoring of Backup Queries
  • Tape Management
  • Restoration Management
  • Implementation of Data Retention
  • Backup/Restore Service External Storage

Choosing the right server solution and server management services for your business can be complicated and quite frustrating. Server infrastructure is a critical component of your IT infrastructure and it can adversely impact employee productivity if it’s not maintained properly. With so many service providers to choose from, how do you make the right decision that will allow your business to grow, keep costs low and ensure that server compliance standards are met? SPTdesk will do all this and more.

We will help you stay one step ahead at all times! Click here to receive a free consultation.

Network Management Services

A reliable network environment is critical to any business environment. If the network is not monitored and maintained actively, it can bring your business to a halt because effective communications between employees, customers and suppliers is essential to business success.

Whether an organisation has a single office or multiple premises, a suitable network and communications system plays a vital role in ensuring that its employees remain connected with customers and suppliers.

SPTdesk’s Network Management Services ensure that your Network runs efficiently and securely and keeps pace with your growing business demands. We monitor your network on a continuous basis to proactively spot problems as soon as possible, ideally before users are impacted. Services include controlling, planning, allocating, deploying, coordinating, and monitoring the resources of a network, fault management, security management, performance management, bandwidth management among others.

In the past network management mainly consisted of monitoring whether devices were up or down. Today, Network Management implies much more which means that an Organization’s IT team has to deal with a host of challenges trying to keep pace with the business requirements.

We will help you stay one step ahead at all times! Click here to receive a free consultation.