SPTdesk technology assesment survey
       
    * mandatory fields  
1.
 Reseller Name*  
Address  
City
           State                 Zip Code
Telephone*             Fax  
Company Web URL*  
     
2.
 Company Contact*  
Position / Title*  
Email Address*  
     
3.
 How many employees does your business have today?  



 
     
4.
 Please check-off which technical support services you provide, % of overall business, and tools used:  
Helpdesk Support ( %) Tools:
Remote Monitoring/Mgmt ( %) Tools: 
Software Distribution & Mgmt ( %) Tools:
Patch Deployment ( %) Tools: 
Service Desk ( %) Tools:
Asset Management ( % ) Tools:
        
5.
What is the average seat size per customer?        
6.
How do you price your services? (by account, desktops, servers?)
7.
What % of time is spent selling to accounts?
Managing/supporting accounts?
8.
Do you currently use an outsourced partner for any of these services?
If YES, which ones?
9.
If NO, would you consider partnering with an outsourced professional IT service organization?
If YES, what price points would be viable?
If NO, why?
10.
Do you offer managed services?( Y / N) If YES, please describe:
11.
What markets segments does your company service/support?  
  Education:
Government:
  Corporate:
  Vertical Market Expertise (if any)
(e.g. Manufacturing, Education, CAD, GIS, Textile, Construction, i.e.)
     
12.
 Please list your top 4 Software and Hardware vendors:  
Software:
(1) (2) (3) (4)
Hardware:
(1) (2) (3) (4)
   
13.
 Please describe the value-added services your company provides:
   
14.
 List any other information that may be pertinent to helping us present valuable options to complement your services?
     
  Remote Control Requirements  
     
  Are users taking control of a remote computer permitted to initiate a file transfer session?
        Ordinary users (i.e. helpdesk staff)
        Administrators
  Are users taking control of a remote computer permitted to initiate chat sessions?
        Ordinary users
        Administrators
  Is the end-user required to accept a request for a remote control session on their desktop?
        Ordinary users
        VIP users
  Is the end-user able to “switch-off” the remote control software, to prevent it from accepting connection requests?
       Ordinary users
        VIP users
  Are administrators permitted to conduct a remote control session without the end-user’s knowledge (“Stealth View”)?
  Is the end-user able to terminate any currently active remote control session to their computer?
  Which of the following are also important to you?  
 

 
     
   


For inquiries, please contact:

Brian Cotter
VP Partner Development
Quatrro TSG-US
Brian.Cotter@Quatrro.com
W: 818.502.9935