The SPTdesk Advantage
For over a decade Quatrro has led the way by establishing tech support industry standards for others to follow. Our clients rely on us as their trusted advisors to monitor and maintaining their IT resources and consider us an extension of their own business.
We are proud to say that in many cases, we are act as our client’s IT department. We have established ourselves as the optimal provider for IT support services for the following reasons:
Extensive Experience
The Quatrro management team has pioneered remote technical support from India and has managed over 8,000 technical support engineers providing technical support services for companies such as AOL, Dell, HP, Microsoft and Bell South, among others.
High Service Ratings
Our team consistently achieves global service ratings in the top 10 percentile. This includes selection and training of tech support engineers and establishing complete fulfillment processes for our clients.
Widest Product Portfolio
SPTdesk is a one-stop-shop managed IT services provider. We are brand neutral and support the widest product portfolio. Therefore, seeking support from multiple service providers is unnecessary if your IT assets include multiple brands and/or products.
Attractive Pricing
SPTdesk services are available at attractive price points while offering the maximum scope of services.
Tenured Team at the Engineer Level
Our SPTdesk team is comprised of professionals with a minimum of three years of technical support experience. Our team has the widest product and brand expertise, having been recruited from leading original equipment manufacturer (OEM) support centers across India. Each member of the team undergoes six months of structured training across multiple product categories, providing them with extensive experience and knowledge. The one criterion which differentiates our team members from their industry peers is their passion for technology and resolving client’s technical issues.
Superior Infrastructure
Quatrro has created nine industry-leading centers to service our clients. Our SPTdesk service offerings are powered by state of the art technology platforms including Microsoft CRM, LogMeIn remote support and the Avaya Interaction Center – all customized and integrated to efficiently deliver best-in-class technical support services.