Unified, Intelligent & Integrated Solutions for Small & Medium Business

SPTdesk Helpdesk Services is equipped with large team of qualified engineers. Once we hear from you, an Account Manager is immediately appointed to ensure smooth workflow.

Desktop/Laptop support

• Install/configure PC peripherals such as printers, scanners, fax available on network
• Setup or troubleshoot external / internal devices such as storage, backup media and more
• Fix any issues related to the Internet, Intranet etc.
• Formatting and Partitioning of the hard drive.
• Install & configure external hardware (USB Devices & Printer) and Adapters/NIC's
• Install internal Hardware (RAM/Hard Disk etc)
• BIOS Setup (How to)
• Power management - Laptops (How to)

Operating System Support

• Troubleshoot or fix any error message or codes via remote or phone support
• Configure & personalize end-user machines (desktop, portable)
• Remote support to install/remove software/application, as per the defined company policies
• Install and Setup browsers (IE, Netscape, Fire fox, Opera)
• Installing windows updates and service packs
• Installing Operating System (Windows flavors)
• Defragmentation (How to)
• Setting up Profiles

Application Software Support

• Configure & setup support for the email client such as Outlook, Lotus Notes and more.
• Setup & troubleshoot connectivity issues related to the company's internal & external communication devices and software.
• Complete usage help with MS Office, Lotus Notes and other desktop enhancement applications.
• Setting up email (single and multiple accounts)
• Basic how-to and day-to-day usage support for spreadsheets, word processors etc.
• Removing all Spyware, Adware and Malware from your computer
• Configure personal firewalls
• Parental Control (URL Filtering)
• Installing 3rd party applications (How to)
• Custom applications can be supported with appropriate troubleshooting documentation.

LAN / Connectivity Support

• Install / repair connectivity related problems (including Wi-Fi).
• Complete support for Internet, Intranet.
• Setting up wireless security
• File and printer sharing
• Domain log in queries
• Active directory user accounts and user rights management
• Creation, modification & deletion of IDs
• Password reset query
• Setup and configure workgroups