The right remote control solution is a critical part of your IT problem solving toolkit. With a click of a mouse, our help desk technicians can remotely diagnose and solve your problems. The sweet spot for our services is that with the ever-growing ability to perform all kinds of tasks via the Internet it becomes easier. It also removes the onus of trying to describe your problem(s) to a tech. This means you receive fast, secure, and accurate assistance with your first call; no more expensive onsite visits or downtime. Some of our features are:
- Complete remote control of user mouse and keyboard
- Bi-directional file transfers
- Secure, authenticated communication
- Firewall friendly
- Multi-Windows platform support
Whenever you provide remote access to critical applications and sensitive data, it's not enough to assume they're secure - you need to know for sure. Financial data, customer data, personal data, patient files; the list is endless, and if your remote control solution isn't safe enough, they can be intercepted, distorted, and even erased. Worst case, you'll never know it happened. SPTdesk Remote services offer unparalleled security features such as:
- Secure across the Internet (if wire is meant to be the Internet)
- End-to-end protection by using the Advanced Encryption Standard (AES) with key lengths up to 256 bits.
