Service Desk
SPTdesk Service Desk offers extensive self-service and remote control capabilities to help you improve productivity. We offer customers self-help options around the clock with a customized self-service portal. Customers can submit requests, check the status of their requests, and even have a live chat with an available agent. With the robust work flow automation, you can be sure your requests are routed and escalated to the right agent or team every time. Two-way email conversations between agents and customers are tracked automatically, and service level agreements are fully supported.
| SPTdesk SMB Helpdesk
support covers majority of commonly used
applications, including (but not limited
to) |
| Desktop |
Microsoft - Word, Excel, Access, PowerPoint,
FrontPage, Visio, Works, MapPoint, Publisher,
Adobe Acrobat, IBM Lotus SmartSuite for Windows,
WinZip, Symantec PC Anywhere, Symantec WinFax
Pro |
|
| Operating
Systems |
Microsoft Windows 98, 98, NT, ME, 2000, XP,
Vista |
|
| Browsers |
Internet Explorer, Thunderbird, Netscape,
Mozilla Firefox, Opera, etc |
| Anti-Virus |
Trend Micro Office Scan, Symantec Norton
Antivirus, McAfee Virus Scan, AVG Professional,
etc. |
| Wireless |
Blackberry and various other PDA's |
| Email Client |
Microsoft Outlook & Outlook Express, IBM
Lotus Notes Client |
|
| |
| 3COM |
Dell |
Iomega |
Seagate |
| Acer |
Epson |
Lexmark |
Sony |
| Brother |
Gageway |
Micron Technology |
Tektronix |
| BlackBerry |
Hewlett-Packard |
NEC |
Toshiba |
| Canon |
Hypercom |
NVIDIA |
Xerox |
| Cisco Systems |
IBM |
Palm |
|
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If you do not see your hardware or software
listed above or for more information about
SPTdesk's services, please e-mail newbusiness@SPTdesk.com. |
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