Business delight with affordable solutions
“Does your secretary double as your IT services technician?”, “Do you wake up at night worrying about your network failing and losing thousands of dollars?”, “Are viruses and security threats killing business productivity?”… Today more than ninety percent of U.S. companies fall into the category of Small to Medium Business (SMBs) – you’re not alone. Finding the budget to hire a fulltime IT support staff is next to impossible for the majority of SMBs
‘When customer relationships are at stake, you want smart solutions that resolve issues quickly’
SPTdesk provides you with a fast, reliable outsourced IT department. You are supported by a team of professionals who offer you the same level of service large corporations with dedicated IT departments receive. SPTdesk provides customized solutions at the click of a mouse, with the ability to remotely access your PC to configure, update or provide other services to ensure productivity.
You are assigned an Account Manager who will complete a feasibility study and will deploy a team. Account manager completes a feasibility study and deploys a team of engineers working proactively to check your Network & IT infrastructure each morning to make sure we catch problems before they turn into major issues. SPTdesk understands that Business require timely, robust support solutions from professionals with technical expertise and solid customer service skills.
Using the latest tools in IT Management we instantly deploy bots/plug-in on your current IT infrastructure for us monitor breathing 24/7. Our automated IT Management System monitors your internet connection, IT assets, mobile devices, server utilization, Desktop downtime and more throughout the day.
SPTdesk Account Management Plan
We understand that the most critical methodology is to take a Pro-active approach instead of the most common reactive approach when supporting customers. Our Helpdesk Services for SMBs are equipped to provide Business with Instant benefits:
- The ability to proactively know what problem end users are experiencing with their network, often before they realize it and to proactively correct the problem.
- The ability to remotely connect to the network server/router/PC and to be able to make changes or if necessary conduct further analysis to determine what the problem is and then apply the proper repairs without the need of an onsite engineer.
- An automated alert & escalation mechanism that notifies us of any concerns identified as we remotely check your server for problem events and backup completion; hence providing us the ability to notify you of any concerns versus waiting for you to discover them first and then calling us.
Scheduled Online Remote Monitoring
A team of certified engineers has regularly scheduled activities that include anti-virus checks, backup and software patches, fault alerts and more. Our goal is to keep your systems running enabling you to concentrate on your core business.
Emergency Proactive Support
Our engineers will perform emergency Virus upgrades, security changes and software patches when critical bugs or security problems are identified. We proactively monitor your IT infrastructure in order to prevent security threats from impacting your daily business activities.
Priority Onsite Support
Engineers available for adhoc onsite work including system upgrades, problem resolution and more.
100% Customer satisfaction
At SPTdesk, our Account managers keep track of meeting client SLAs. We understand when customer relationships are at stake, you want smart solutions with faster resolution turnaround.
How we save you Time & Money
SPTdesk Helpdesk Services harnesses the power of the internet and conducts most of the support work we do for you remotely. This decreases the need for travel on-site travel which would be more costly. We pass this efficiency on in the form 24/7 Phone, Chat and email. Not only do we save you money, but by using remote management we provide faster responses to your support needs versus the response time indicative of onsite visits. However, there may be times when we will need to provide onsite support, but our remote management capability greatly reduces the amount onsite support, saving you time and money.
Services include:
- Commercial & enterprise helpdesk support
- Microsoft Operating system
- Desktop & enterprise applications support
- CRM & knowledge management support
- Consumer products support
- Network management and support
Fast, reliable & customized Support desk
Since all customers are not the same, SPTdesk takes a consultative. SPTdesk strives for the delivery of effectively managed technical support and help desk processes by hiring and training the right people, and applying state-of-the-art tools and IP-based communications solutions. Our value comes from consistently delivering key performance metrics, and close collaboration and communication with our customers. We know what it takes to keep quality high but streamlined for efficient business operations.
24/7/365 days - Support boundary
SPTdesk provides instant access to industry certified team of Technical Support and Help Desk Professionals. Whether companies need immediate or unlimited support across multiple product lines, or across borders in the U.S., Canada, Europe, and Asia, SPTdesk delivers mission-critical technical support and help desk outsourcing services to assist a wide variety of Business and customers.
